- Jii by Gloria Agatha

FREQUENTLY ASKED QUESTIONS

Shipping and Orders
Purchase

How do I track my order?

You can type in your airway bill number according to your shipping courier of choice.
https://www.jet.co.id/track (J&T)
https://jne.co.id/tracking-package (JNE)

How do I return Sourtier product purchased online?

How do I care for my items?

What are the types of delivery? (charges and delivery times)

Where can I have my order delivered?

How secure are online payment

All transactions made on the Sourtier.com site are highly secure. An SSL encryption system is in place to protect personal and payment data.
In addition, we enforce the security of payments through the secure 3D system for Visa, Mastercard and American Express cards thus equipped. An additional step takes place upon payment, verifying the cardholder’s identity and confirming the transaction. Each bank has its own authentication. For any questions regarding your 3D Secure code, please contact your bank directly.
Our Customer Service may also conduct verifications and contact you before approving the transaction and confirming the order to collect more information in order to fight against fraud and guarantee your protection

Our team is available Monday to Friday from 10am to 9pm (WIB) to answer your questions on English or Bahasa.

Call +6287777171054 / +6287777178451
Email marketing@82cart.com