F A Q & H E L P

IS IT POSSIBLE TO ORDER SOLD OUT ITEMS?

You can contact us through WhatsApp (+62 819 9670 7699) and tell us what you want to have. Our team will gladly help you.

DOES JII WEBSTORE DELIVER TO MULTIPLE ADDRESSES?

Yes, we can ship to another address, but if you want to ship to 2 or 3 addresses, you have to make 2 or 3 separate orders.

CAN I ADD ITEMS AFTER I CHECK OUT?

Unfortunately you can't. If you want to add items, kindly make a new order and notify us via WhatsApp to combine your shipping.

CAN I PAY BY CREDIT CARD?

Yes, we accept credit card.

HOW SOON CAN I GET MY ORDER?

After order, transfer, and confirm your payment, we will process the order the NEXT DAY / in 24 hours.

Note : that process is only checking the payment, preparing and delivering the goods to the shipping company. After that, the shipping company needs certain amount of time to deliver it to you, varies from 2-5 days for domestic and 3-14 days for international deliveries.

In short, from confirmation time the order will arrive earliest in 3 days. For more information, please read "Shipping & Delivery" section at the bottom of the page.

HOW DO I TRACK MY ORDER?

Kindly contact us via WhatsApp so we can check it for you.

CAN I GET MY ORDER EARLIER?

If you want to get it earlier (earliest within 2 days after you confirm the payment) please contact us through WhatsApp, our team will gladly help you.

I HAVEN'T GOT MY ORDER, IT HAS BEEN LATE FOR COUPLE DAYS. WHERE IS MY ORDER?

Kindly contact us through WhatsApp (+62 819 9670 7699), our team will gladly help you. 

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We guarantee to keep all of the informations you've provided private and safe. We will not disclose it to other parties.

I HAVE RECEIVED MY PACKAGE. UNFORTUNATELY, THERE IS SOME DEFECT IN THE PRODUCT. WHAT SHOULD I DO?

We deeply apologize for the inconvenient. Kindly contact us through WhatsApp. For more information, please read our "Return & Exchange" section at the bottom of the page.

HOW DO I RETURN OR EXCHANGE AN ITEM?

Please read our "Return & Exchange" section at the bottom of the page.

CAN I EXCHANGE OR RETURN SALE ITEM(S)?

Any merchandise marked “SALE” cannot be exchange nor return.

DO YOU HAVE ANY STORES?

Stockist available at METRO, Puri Indah Mall and LAKON, Mall Kelapa Gading 5.